More than a job, selling is a result of skill and practice. Like all other skills, great selling technique cannot be acquired in a day. One needs to work incessantly towards it, practice it regularly, and grow with each experience. Acquiring such skills requires time and dedication. There are some common traits that set the great sellers apart from the good sellers. Here is a look at 10 traits that characterize super stars in the field of sales:
1. They are Upbeat
Hearing negative responses on a regular basis can be extremely disheartening. Unfortunately there’s no way around this in sales. But for successful people, “no” does not mean the end. Rather, “no” means there is something better ahead or maybe now is not the right time. Consistent negative responses might tempt sales people to quit at some point. But great sales people are those who have emerged strong out of the most difficult of situations. They face them with a positive attitude, learning from them and always seeing light at the end of the tunnel.
2. They are Passionate
Passion is not just working towards meeting a specific quota for a great sales person. Truly passionate sales people are those who work towards higher goals like excellence and building long lasting relationships. They are passionate about making a change in people’s lives and work towards it every single day. They know that every part of the sales process is important and do not make the mistake of not taking closing seriously. They are passionate about growing in their careers, making sure they always give their A game.
3. They are Ingenious
Great sales people are creative and think about unique ways to solve problems for their clients. They come up with novel ideas when most people form the same conclusions. A great sales person has the ability to look at things differently, and their brilliant analytical skills enable them to offer different solutions that others normally don’t see. They are resourceful and make the best out of what they have.
4. They are Empathetic
Empathy and compassion are prerequisites to great customer service. Empathetic people listen intently to what actually affects people and provide them the complete liberty to express their concerns. They try to understand people by putting themselves in other’s shoes from a neutral perspective, without letting judgment or an ulterior motive guide them. This helps them understand people better and interact accordingly.
5. They are Responsible
Great sales people always take full responsibility for their own actions and do not blame other people or external influences that can affect results. They take complete ownership over their work and ways to do it and do it with full dignity and respect. They hold nobody but themselves accountable for whatever results may arise, both positive and negative.
6. They are Well-prepared
Impressing clients and making them buy a product is no cake walk. It requires a tremendous amount of research, confidence and flawless execution of pitches. Good team members use all their resources and time to find out what exactly they are going to pitch to different clients and tailor their presentations accordingly. They also do not go on and on about products and services, but offer something of value through a conversational approach, which is jargon free.
7. They stay Up-to-date
Great salespeople are always ahead of their game for a reason – they invest their time in educating themselves. 95% of millennials are willing to invest in their own training and professional development. Successful sales people keep themselves updated on market trends, products and competition. They also use all kinds of tools to participate in professional development and stay motivated. They keep a variety of tools handy that can help them learn about things that help them perform better.
8. They are Engaged
Great sales people are engaged and love being a part of the organizations they represent. They love their job and the people they work with. Their pride in their products and services is evident. Because they believe in the product and feel motivated, they sell with utmost conviction. Their organization also invests in them, which helps them retain these superstars. They participate actively in assessments, surveys and training programs, look up to their leaders and reap the benefits of the resources available to them.
9. They are Goal-oriented
A great sales person always knows what he wants to accomplish and plans his days accordingly. He is focused and an avid goal setter. This makes him extremely persistent and hardworking. Great sales people make sure that their goals are specific, important, realistic, yet challenging. They set that help them grow as an individual and as a professional. They have long term goals which require patience and practice.
10. They are Relationship Seekers
Sales people constantly deal with a variety of clients, hearing good news from some and negative from the majority. Most people are tempted to ignore the negative responses. However, great sales people never say goodbye to clients. They reach out to the ones who have said no at the right time, and they also are available to assist those they have sold to. They know the importance of building trust and customer satisfaction, which is why they do their are your best connection to clients and prospects. They always follow up and maintain relationships with their charm, knowledge and personality.